COVID UPDATE: Week 52 2020

Weekly news letters
Locked
User avatar
GunmanAirsoft
Site Admin
Posts:65
Joined:Sat Jul 27, 2019 4:14 pm
COVID UPDATE: Week 52 2020

Post by GunmanAirsoft » Wed Dec 23, 2020 7:41 pm

The goalposts have changed once again, and we now find ourselves in a position where all our sites will be in tier 4 areas from Boxing Day. We’ve pored over the rules and put a lot of painstaking thought into whether we can operate or not, and although we are confident that we can run safely and within the law, we don’t believe that it would be responsible for us to do so with the current high rates of infection circulating.

As a result, we will now have to cancel our “Who Ate All the Pies?” games at both our Tuddenham and Eversley Alpha sites on both the Sunday and Monday.

During the previous two national lockdowns, many of you were supportive enough to allow us to move your cancelled game ticket to a future event once we exited the lockdowns rather than demanding a refund. We cannot fully express our gratitude for this – we are a small business, and our sole income is from activities which have now been forced to shut down three times this year.

We would be immensely grateful once again, if anyone who is able to, is willing to accept a credit towards a future event of your choice as soon as we are permitted to operate again.

We will make every effort to honour any refund requests for cancelled events as soon as we are able, however we will be unable to do so immediately while we have no income. Anyone requesting a refund will get placed on a list, and we will work our way through the list as quickly as we are able.

Please bear with us during this difficult time – we remain committed to ensuring that none of our customers lose out financially because of government restrictions.

As we can’t be certain at this point what the situation will be in the new year, we have also taken the decision to cancel the WWII game planned for 30th January and reschedule the Cold War event planned for the 9th & 10th January.

The Cold War event will now be moving to 12th & 13th March and will be held at our Battle Lakes site in Kent. Your existing deposit will be transferred over to the new dates so you don’t need to do anything unless you can’t make it. If you cannot make the new date or venue, please let us know as soon as possible so we can arrange for a credit or refund for you.

We will be contacting all ticket holders via email soon to inform them of the changes.

We have had to make a decision today based on very little information from the Government and with great conflict between what’s best for the business, our customers, our staff, ourselves and our families, as well as the UK community at large. The tier 4 rules do not appear to specifically prohibit us from operating, but one of our core values from day one has always been “spirit of the rules” rather than trying to find loopholes to get around the “letter of the rules”.

It has pained us to make the decision to cancel this weekend, but we believe this is the most responsible and morally sound course of action and are sure that we have your support in this difficult conclusion.

Josh and Doug will make every effort to be available to answer any questions you may have over the next few days, but if you could contact us via email unless it’s urgent, we would really appreciate the time with our families as we brace for another rough period ahead.

We hope that you are all able to enjoy the holiday period as best as you can. Please keep yourselves and others safe by sticking the the guidelines, and hopefully it won’t be too long before we see you all back out in the field.

Locked